FAQ

At PIEK INTERNATIONAL PTY LTD, the safety of our customers is our top priority. While our premium reusable water bottles, including those with interchangeable animal caps, are designed with safety in mind, we recommend that they NOT be used by children under 4 years old.

This recommendation is precautionary and not due to any inherent danger posed by the water bottles themselves. The sharp and pointed parts of the animal caps are made from softer rubber materials(TPR) to minimize the risk of accidental harm. However, due to the developmental stage of younger children, we advise that our bottles are best suited for those aged 4 and above to ensure their safe and enjoyable use.

Thank you for understanding and supporting our commitment to safety and quality.

Accidents happen, and everyone, especially kids, drops things from time to time. Even the most durable items can succumb to the laws of gravity and hard surfaces. We understand that sometimes things happen - a part may get lost, broken, or worn out. At PIEK, our top goal is to reduce the consumption of single-use plastic bottles, eliminate the unnecessary purchase of new reusable bottles, and minimize the environmental impact of our products.

With this in mind, most parts and components of PIEK Bottles are replaceable and compatible with all bottle sizes, aiming to prolong the lifespan of both the parts and the bottles. If a part breaks or gets lost, you'll be able to easily replace just the part you need, rather than the entire bottle.

We're excited to announce that we will soon offer more accessories and replacement parts for your PIEK Bottle so you can continue enjoying your PIEK bottles for many years to come! Plus, we’ll be introducing new flip tops and straps to meet your needs, giving you even more ways to customize and enjoy your bottle.

At the moment, PIEK Bottle is only available for shipping within Australia. However, we’re excited to share that we’re working hard to expand our shipping options and will be offering international delivery very soon. Stay tuned, as we can't wait to share our innovative products with customers around the world!

General Use:
● Hand wash only.
● Before first use, wash all parts with warm, soapy water. Rinse all parts thoroughly and allow time to dry.
● Immediately after each and every use, wash all parts with warm, soapy water. Residual liquids or other contents may become trapped between product components, such as flip top parts, container parts, gaskets (the flexible band around the flip top), or straws (if present in the product). Rinse all parts thoroughly with clean water and allow all parts to dry completely prior to next use or storage.
● Keep the bottle at an upright position and the flip top closed at all times to prevent leakage or damage to the water bottle.
● Contents should not be left in the container for longer than 24 hours. If contents are left in the container longer than 24 hours, or you suspect spoilage, use caution when opening the container. Contents spoilage can cause pressure inside the container to build, possibly leading to forceful ejection of contents. In such circumstances, before attempting to open the container, ENSURE THE OPENING IS POINTED AWAY FROM THE USER OR OTHER PERSONS TO AVOID INJURY.
● Check periodically to make sure the gasket (the flexible band around the flip top) is present and properly positioned to prevent contents from passing through the flip top. Missing, worn or misaligned gaskets may cause the water bottle to leak. Leakage of hot contents may burn or scald the user.
● Always test the temperature of contents before consuming.

Warning:
● DO NOT fill the bottle with hot liquids exceeding 40°c, as this may lead to an increase in pressure within the container, causing the flip-top to open unexpectedly and spray the hot contents.
● DO NOT overfill the container. Leave space at the top of the container to avoid overflow. Hot contents may burn or scald the user if overflow occurs.
● DO NOT use tools or devices to force the container to open. If you are unable to open a container by hand, do not open it and dispose of it at your local waste facility.
● DO NOT use the product in the microwave, on stove-top, or in any type of oven.
● DO NOT use near naked flames.
● DO NOT use abrasive cleaners, brushes or scrubbers since they may dull the finish.
● DO NOT use bleach or cleaners containing chlorine on any parts of the product.
● DO NOT use non-drinkable liquids.
● DO NOT store or add carbonated drinks, dry ice or bleach in the bottle. This may lead to a build up of pressure, leakage and/or a forceful ejection of the flip top and the contents.

● Immediately after each and every use, remove the PIEK Cap from the flip top and rinse thoroughly with clean water. Allow time to dry completely prior to next use or storage. Hand wash only if needed.
● DO NOT use abrasive cleaners, bleach, brushes or scrubbers to preserve paint. DO NOT soak the PIEK Cap in the water.
● Check periodically to make sure the gasket (the flexible band inside the cap) is present and properly positioned. Missing, worn or misaligned gaskets may cause damage to the PIEK Cap and the flip top as the cap will not be attached to the flip top properly.